Refund policy

Return & Refund Policy
Last Updated: July 24, 2025

At Pulp&Pixel, we value our customers—and we believe that mutual respect builds a better experience. That’s why we’ve kept our return and refund policy simple and fair.

Returns & Refunds Window

You can request a return or refund within 3 days from the date your order is delivered.

To be eligible for a return :

  • In its original condition and packaging

  • Undamaged and unused

  • Sent back with proof of purchase (order number/email)

  • You should send a proof of damaged product in form of video at contactpulpandpixels@gmail.com then our team will confirm it and then only we can issue a refund 

How Refunds Work

We only issue refunds once we have received and verified the returned product. If the item is approved, your refund will be credited to your original payment method with in 3-4 days

Your order will be replaced and exchanged will delivered within 3 days

Please note:

  • Return shipping costs (if any) are the customer’s responsibility unless the product was defective or incorrect.

  • If the product is found to be damaged or used, we may reject the return.

Return Requests

To initiate a return, email us at:
📧 contactpulpandpixels@gmail.com

Please include:

  • Your order number

  • Photos of the product (if damaged or incorrect)

  • A brief explanation for the return

Order Cancellation

Orders cannot be cancelled once dispatched. Please review your order carefully before confirming.